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	<title>Kevin Shoaf</title>
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	<link>http://www.kevinshoaf.com</link>
	<description>The digital home of IT guru and expert Kevin Shoaf.</description>
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		<title>Should My IT Department Have a Help Desk?</title>
		<link>http://www.kevinshoaf.com/2011/04/should-my-it-department-have-a-help-desk/</link>
		<comments>http://www.kevinshoaf.com/2011/04/should-my-it-department-have-a-help-desk/#comments</comments>
		<pubDate>Wed, 20 Apr 2011 01:03:34 +0000</pubDate>
		<dc:creator>Kevin Shoaf</dc:creator>
				<category><![CDATA[Help Desk]]></category>

		<guid isPermaLink="false">http://www.kevinshoaf.com/?p=334</guid>
		<description><![CDATA[Today, one of the most important departments for a small, medium, or even large business is the Information Technology (IT) department. Depending on the company, the IT department could be named Information Services or Information Technology Services. The IT department is responsible for keeping the business up and running. This is done by ensuring the [...]]]></description>
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		<title>Site Relaunch</title>
		<link>http://www.kevinshoaf.com/2011/04/site-relaunch/</link>
		<comments>http://www.kevinshoaf.com/2011/04/site-relaunch/#comments</comments>
		<pubDate>Tue, 05 Apr 2011 23:13:12 +0000</pubDate>
		<dc:creator>Kevin Shoaf</dc:creator>
				<category><![CDATA[Site News]]></category>

		<guid isPermaLink="false">http://www.kevinshoaf.com/?p=317</guid>
		<description><![CDATA[It has been quite some time since my personal site was active. Instead of building a complex site, I decided to keep it simple. I am going to dedicate the site to my expertise in IT and produce articles regularly describing best practices, my experiences, and how to&#8217;s for business&#8217; looking to start or modify [...]]]></description>
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		<title>I&#8217;ve worked with Kevin for a few years&#8230;</title>
		<link>http://www.kevinshoaf.com/2011/03/ive-worked-with-kevin-for-a-few-years/</link>
		<comments>http://www.kevinshoaf.com/2011/03/ive-worked-with-kevin-for-a-few-years/#comments</comments>
		<pubDate>Mon, 14 Mar 2011 02:12:25 +0000</pubDate>
		<dc:creator>Kevin Shoaf</dc:creator>
				<category><![CDATA[testimonials]]></category>

		<guid isPermaLink="false">http://www.kevinshoaf.com/?p=302</guid>
		<description><![CDATA[I&#8217;ve worked with Kevin for a few years now. Kevin takes multitasking to a whole new level. After working 40+ hours at iQor, he goes straight to a few other jobs. Kevin never seems worn by the multitude of positions that he holds. Kevin is a hard-working and very conscientious employee.]]></description>
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		<title>Kevin is an outstanding technology person&#8230;</title>
		<link>http://www.kevinshoaf.com/2011/03/kevin-is-an-outstanding-technology-person/</link>
		<comments>http://www.kevinshoaf.com/2011/03/kevin-is-an-outstanding-technology-person/#comments</comments>
		<pubDate>Mon, 14 Mar 2011 02:11:30 +0000</pubDate>
		<dc:creator>Kevin Shoaf</dc:creator>
				<category><![CDATA[testimonials]]></category>

		<guid isPermaLink="false">http://www.kevinshoaf.com/?p=300</guid>
		<description><![CDATA[Kevin is an outstanding technology person on the help desk and is always working to improve his skills as well as working very hard to help improve his team. Kevin, also has very good customer skills and has been a joy to work with. I would highly recommend him.]]></description>
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		<title>Kevin often takes the initiative&#8230;</title>
		<link>http://www.kevinshoaf.com/2011/03/kevin-often-takes-the-initiative/</link>
		<comments>http://www.kevinshoaf.com/2011/03/kevin-often-takes-the-initiative/#comments</comments>
		<pubDate>Mon, 14 Mar 2011 02:10:28 +0000</pubDate>
		<dc:creator>Kevin Shoaf</dc:creator>
				<category><![CDATA[testimonials]]></category>

		<guid isPermaLink="false">http://www.kevinshoaf.com/?p=298</guid>
		<description><![CDATA[Kevin often takes the initiative to provide triage and is a great liaison between the user community and the support staff. In addition, Kevin is vigilant about qualifying the problem at hand, facilitating a quicker and more informative resolution and root cause process.]]></description>
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		<title>I worked with Kevin from the perspective&#8230;</title>
		<link>http://www.kevinshoaf.com/2011/03/i-worked-with-kevin-from-the-perspective/</link>
		<comments>http://www.kevinshoaf.com/2011/03/i-worked-with-kevin-from-the-perspective/#comments</comments>
		<pubDate>Mon, 14 Mar 2011 02:08:44 +0000</pubDate>
		<dc:creator>Kevin Shoaf</dc:creator>
				<category><![CDATA[testimonials]]></category>

		<guid isPermaLink="false">http://www.kevinshoaf.com/?p=295</guid>
		<description><![CDATA[I worked with Kevin from the perspective of a field technician. In that position I would often hear VP&#8217;s, SVP&#8217;s, and other senior staff in operations mention Kevin&#8217;s name as a person at the support desk that they trusted and could count on to always do an excellent job. In my own dealings with Kevin [...]]]></description>
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		<title>I have worked with Kevin for several years&#8230;</title>
		<link>http://www.kevinshoaf.com/2011/03/i-have-worked-with-kevin-for-several-years/</link>
		<comments>http://www.kevinshoaf.com/2011/03/i-have-worked-with-kevin-for-several-years/#comments</comments>
		<pubDate>Mon, 14 Mar 2011 02:06:51 +0000</pubDate>
		<dc:creator>Kevin Shoaf</dc:creator>
				<category><![CDATA[testimonials]]></category>

		<guid isPermaLink="false">http://www.kevinshoaf.com/?p=291</guid>
		<description><![CDATA[I have worked with Kevin for several years now and he has always demonstrated an impeccable work ethic. Kevin is driven to succeed and it this shows in all he does.]]></description>
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		<title>Kevin is an excellent technician&#8230;</title>
		<link>http://www.kevinshoaf.com/2011/03/recommendation-from-jim-dunn/</link>
		<comments>http://www.kevinshoaf.com/2011/03/recommendation-from-jim-dunn/#comments</comments>
		<pubDate>Mon, 14 Mar 2011 00:51:32 +0000</pubDate>
		<dc:creator>Kevin Shoaf</dc:creator>
				<category><![CDATA[testimonials]]></category>

		<guid isPermaLink="false">http://www.kevinshoaf.com/?p=276</guid>
		<description><![CDATA[Kevin is an excellent technician, well versed in all areas of trouble shooting and diagnostics involving many IT platforms. He is the technician of choice for me, while here at iQor. I highly recommend Kevin to all my colleagues and peers.]]></description>
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